Complaints

Complaints Procedure

We hope you never have to make one, but if you do here are the details, our fees are listed here

If you wish to register a complaint, please contact us in writing or by telephone to the following:

Address: The Complaints Officer

Cornerstone Finance

Unit E, Copse Walk

Cardiff Gate Business Park

Cardiff

CF23 8RB

Tel no: 02921 660 550

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at:

Address: The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Tel no: 0800 0234 567